First Lady Wholesale Terms

1. Payment – Payment is required upfront by bank transfer for all wholesale orders in U.K pounds Sterling.

2 Minimum order –  Minimum first order is £2000.00

3. Currency – Overseas Customers (customers outside of the United Kingdom) – All items shown on this website are priced in Pounds Sterling and hence you will be billed in Pounds Sterling. This means that the amount you actually pay will vary depending on the exchange rate to your currency on that day.
4. Order quantity – Products are sold in dozens or boxes and cannot be split.
5. Cancellation – If you wish to cancel your order before we have dispatched the order you can notify us by email: info@elyseestar.com. OR call us 00 44 208 795 5343. If goods have been dispatched, the costs of returning the goods to us shall be incurred by you the customer.
6. Returns – You can return unopened goods ordered from us for any reason within 7 days working days of receipt, for a full refund or exchange. The costs of returning the goods to us shall be incurred by you the customer. Upon receipt of the goods we will give you a full refund of the amount paid or an exchange as required. *Cosmetics – we provide a minimum of 6 month valid shelf life.
7. Delivery within the United Kingdom – We aim to dispatch all orders as soon as possible after receipt, please allow 3-7 working days for delivery. (Please note we are not held accountable for delays occurred via the courier during postal transit).
8. International delivery – REST OF THE WORLD is Ex-Work.
9. U.K Postage Charges – U.K postage is charged at a fixed rate of £20 Per Parcel (20kg) for all orders. Free postage on orders over £2000.00 (U.K Only)
10. International Postage Charges -, REST OF THE WORLD is Ex-Work.
11. Refusal to accept an order – We may refuse to accept an order, where goods are not available, where payment authorisation is not meet, or if there has been a pricing/product description error.
12. Complaints – First Lady believes that all goods supplied are of the highest quality and we attempt to provide an excellent service at all times. However, should any goods or aspect of our service do not meet your expectations please let us know by emailing info@firstladylondon.com.