Terms & Conditions
PLEASE NOTE ALL PRODUCTS SOLD ON FIRSTLADYLONDON.COM ARE UP TO U.K & EUROPEAN STANDARDS!
Cosmetic Patch Test
Because everyone’s skin tolerance is different it is advisable that a small patch test is conducted before the product is fully used to ensure the product is suitable for your skin. If skin is irritated or an allergic reaction has occurred immediately discontinue use, if necessary, seek medical advice. (Please note, we only accept unopened/unused returned products which have been ordered from us within 14 days working days of receipt).
On each product there will be an ingredient list, please ensure you read all the information on the packaging and on any leaflets provided before applying the product.
Before fully applying products on your skin / hair it is recommended to do a test patch to ensure the product is suited to your hair / skin.
If a combination of different products are used together, it is important that a test patch is conducted, as each product is likely to have different ingredients and different formulas.
With skin lightening products we can not guarantee that every product sold on firstladylondon.com will be suited for all skins. This is due to each individual skin’s absorption rate and skin tolerance being unique and different. Therefore some products may work better for some and not for others.
Skin lightening results may vary from one individual to another, and results may be gradual, please note most lightening products require regular use, results won’t be instant overnight. (Please note, we only accept unopened/unused returned products, that have been ordered from us within 14 days working days of receipt).
Skin lightening agents react differently due to each skin being different. You may incur a tingling sensation with certain skin lightening products, this is due to the active lightening ingredient activating with the skin.
Some individuals may experience the skin temporary darkening before it gets lighter. This is due to the active lightening agents interacting with the skin causing the pigments to rapidly pull toward the skin surface, making the cells ready to shred.
If the skin area feels irritated or an allergic reaction has occurred immediately discontinue use, if necessary, seek medical advice or visit your doctor in the first instance.
Delivery within the United Kingdom
We aim to dispatch all orders as soon as possible after receipt, please allow 3-7 working days for delivery. (Please note we are not held accountable for delays occurred via the courier during postal transit, or public holidays).
We aim to dispatch all orders as soon as possible after receipt. Please allow 5-14 working days for delivery for Europe and 5- 20 working days for Worldwide. (Please note we are not held accountable for delays occurred via the courier during postal transit, customs or public holidays).
EU & International Shipping – The customer is required to pay any import costs issued by their country if incurred, such as VAT, duties, and clearing fees.
U.K postage is charged at a fixed rate of £3.95 for all orders.
EUROPE postage is charged at a fixed rate of £25.95 for all orders.
NORTH AMERICA (USA, CANADA, MEXICO) is charged at a fixed rate of £34.95 for all orders.
KUWAIT, QATAR, UNITED ARAB EMIRATES postage charged at a fixed rate of £40.95 for all orders.
JAPAN postage is charged at a fixed rate of £40.95 for all orders.
AUSTRALIA, NEW ZEALAND postage is charged at a fixed rate of £57.95 for all orders.
Refusal to accept an order
We may refuse to accept an order, where goods are not available, where payment authorisation is not meet, or if there has been a pricing/product description error or bad account usage.
All prices include VAT.
If you wish to cancel your order before we have dispatched the order you can notify us by email @ email@example.com. If goods have been dispatched, the costs of returning the goods to us shall be incurred by you the customer.
Returns & Refund Policy
You can return unopened goods, that you have ordered from us for any reason within 14 days working days of receipt, for a full refund or exchange. The costs of returning the goods to us shall be incurred by you the customer.
Upon receipt of the goods we will give you a full refund of the amount paid or an exchange as required.
FIRSTLADYLONDON.COM believes that all goods supplied are of the highest quality and attempt to provide an excellent service at all times. However, should any goods or aspect of our service do not meet your expectations please let us know by emailing firstname.lastname@example.org.
Items damaged or leaked in transit
PLEASE DO NOT DISPOSE OF THE PRODUCT OR PACKAGING OF THE LEAKED/DAMAGED ITEMS – as items may need to be returned back to us and photographic images will need to be provided.
We aim to pack orders securely to avoid any damage or leakage during transit. However, on the rare occasion if products have been damaged or leaked in transit please email us ASAP with photo evidence. In the photo include of all the packaging and the product in question, so we can log in a complaint with our warehouse and with the courier in order to swiftly resolve the issue. PLEASE NOTE WITHOUT PHOTO EVIDENCE WE WILL NOT BE ABLE TO RESOLVE COMPLAINTS RELATING TO DAMAGED OR LEAKED PRODUCTS.
FIRSTLADYLONDON.COM believes that all goods supplied are of the highest quality. However, should any goods appear faulty please let us know ASAP by emailing email@example.com. Our customer service team will aim to promptly resolve the issue.
Our customer support telephone number is +44 (0)208 795 5343 (standard call rate) 10am -4pm GMT Monday – Friday, you can also email us @ firstname.lastname@example.org.
You can contact us via:
Sonik Products Ltd
Block C Woodside End
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