Refund & Return Policy

Returns Policy

If for any reason you are not happy with your purchase, you may return any unopened and unused items to us within 14 days of receipt.

To be acceptable for return items should be unused, unopened and have any original seals intact.

All packaging and/or cellophane wrapping and seals must be intact; otherwise the item will be considered unfit for re-sale and will not be accepted by our returns team.

Returns Procedure:

To ensure we process your return and refund as quickly as possible, please follow the procedure below.

Please contact us by emailing us at INFO@FIRSTLADYLONDON.COM Your message should contain the Order Reference Number from your Dispatch Note as well as a full explanation of your reason for returning the goods.

We will e-mail you back with your returns instructions on how to send the items back to us.

Goods must be in their original packaging with any seals intact and in an unused and re-saleable condition.

Re-package the parcel using strong packaging and ensure it is sealed securely to avoid damage during transit. Please enclose a copy of your dispatch note/receipt within the parcel.

Please allow up to 14 working days (excludes weekends and public holidays), for action of your return.

Please note: First Lady London will only reimburse the cost of the products and not any postage or shipping fees.

Faulty products

FIRSTLADYLONDON.COM believes that all goods supplied are of the highest quality. However, should any goods appear faulty please let us know ASAP by emailing INFO@FIRSTLADYLONDON.COM. To promptly resolve the issue our customer service team will require your order reference number, a full explanation of the fault and photographic evidence when applicable.